Welcome to Arcielo. By using our website, booking our services, or communicating with our team, you agree to the following Terms & Conditions. Please read them carefully.

General Usage

• Arcielo provides travel packages, flight bookings, hotel reservations, transfers, and related services through third-party suppliers.
• By booking with us, you confirm that all information provided is accurate and complete.
• We reserve the right to update or modify these Terms & Conditions at any time.

Booking & Payments

• All bookings must be made with valid personal information and full payment where required.
• Prices displayed are subject to change based on availability, seasonal demand, or supplier updates.
• A booking is only confirmed after payment is received and a confirmation has been issued.
• Arcielo is not responsible for any price fluctuations caused by airlines, hotels, or third-party partners.

Cancellations & Refunds

• Cancellation policies vary depending on airlines, hotels, and tour operators.
• Some bookings may be partially refundable or non-refundable.
• Refunds, if applicable, will follow our Refund Policy and the policies of our suppliers.
• Arcielo may charge service or administrative fees for cancellations or amendments.

Travel Documents & Responsibility

• Travelers are responsible for ensuring they have valid passports, visas, health documents, and any other required travel permits.
• Arcielo is not liable for losses resulting from invalid, missing, or delayed travel documents.
• It is the traveler’s responsibility to comply with immigration, customs, and airline regulations.

Changes & Amendments

• Any change requested after booking—such as dates, names, or package details—may incur additional charges.
• All changes are subject to availability and the policies of third-party suppliers.

Pricing & Inclusions

• Package prices include only what is explicitly mentioned in the itinerary or service description.
• Optional tours, personal expenses, and additional services are not included unless stated.
• Arcielo reserves the right to correct pricing errors or misprints.

Travel Insurance

• We strongly recommend purchasing travel insurance to cover delays, medical issues, lost baggage, or cancellations.
• Arcielo is not responsible for expenses incurred due to lack of insurance coverage.

Liability & Limitations

• Arcielo acts as an intermediary between customers and airlines, hotels, transportation companies, and tour operators.
• We are not liable for:
  1. Flight delays, cancellations, or schedule changes
  2. Loss or damage to personal belongings
  3. Accidents, injuries, or illnesses during travel
  4. Service failures by third-party providers
• Compensation, if applicable, will follow the policies of the service provider involved.

User Conduct

• You agree not to misuse our website or services.
• Any fraudulent, abusive, or illegal activity may lead to immediate cancellation of services.

Intellectual Property

• All content on our website—including text, images, logos, and designs—is protected and cannot be copied, reproduced, or distributed without permission.

Governing Law

• These Terms & Conditions are governed by the laws of Mauritius (or your preferred jurisdiction).
• Any disputes shall be handled through appropriate legal channels.

Contact Us

For questions or clarifications regarding our Terms & Conditions:
📩 info@Arcielo.com
📞 +230 XXXX XXXX