PRIVACY POLICY

Last Updated: 11 July 2026

Your Privacy Matters

At Arcielo, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your personal data when using our website and services.

By using our website or submitting an enquiry, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Depending on the services you request, Arcielo may collect the following information:

• Full Name
• Email Address
• Phone / WhatsApp Number
• Travel Dates
• Destination(s)
• Number of Travellers
• Approximate Budget
• Travel Preferences
• Passport Information (only when required for confirmed bookings)
• Payment Information (when applicable)

We may also automatically collect limited technical information such as your IP address, browser type, device information and website usage statistics.

2. How We Use Your Information

Your information is used to:

• Prepare travel quotations
• Create tailor-made travel proposals
• Customise existing travel packages
• Process bookings
• Communicate with you regarding your enquiry or booking
• Provide customer support before, during and after your trip
• Improve our website and services
• Comply with legal and regulatory requirements

3. Sharing Your Information

Arcielo only shares your information when necessary to provide the travel services you have requested.

This may include:

• Airlines
• Hotels
• Destination Management Companies (DMCs)
• Tour Operators
• Travel Insurance Providers
• Visa Processing Partners (where applicable)
• Payment Service Providers
• Government or Legal Authorities (where required by law)

Arcielo does not sell, rent or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure or loss.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

5. Cookies

Our website uses cookies to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Third-Party Services

Arcielo works with trusted third-party travel service providers to arrange travel services on your behalf.

These may include:

• Hotels
• Airlines
• Tour Operators
• Destination Management Companies
• Insurance Providers
• Payment Service Providers

These organisations may have their own privacy policies governing how they process your information.

7. International Data Transfers

As Arcielo arranges travel to destinations around the world, your personal information may be transferred to travel suppliers located outside Mauritius when necessary to process your booking or travel enquiry.

We only share the information required to deliver the requested travel services.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Withdraw your consent to receive marketing communications

Requests may be sent to:
support@arcielo.com

9. Data Retention

Arcielo retains personal information only for as long as necessary to provide our services, fulfil our contractual obligations and comply with applicable legal and regulatory requirements.

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Marketing Communications

Arcielo may occasionally send information about new travel packages, promotions, special offers or travel updates.

These communications will only be sent if you have chosen to receive them.

You may unsubscribe from marketing communications at any time.

11. Changes to this Privacy Policy

Arcielo may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business operations.

The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@arcielo.com
Phone: +230 55352527
WhatsApp: +230 55352527